Our priorities

Efficiency

This includes

Doubling net margin over the life of the plan - achieved in part through improved efficiency through the use of field service technology, further investment in IT, consolidating previous supply chains and consolidating management and business support.

People

This includes

Creation of ‘high performance culture’ to improve accountability and performance. This will be achieved through a wide range of measures focused on the areas of direction and leadership, customer focus, collaboration and partnerships, performance management and accountability, learning and development, communication and wellness.

Quality

This includes

A customer focused structure incorporating major account management, an integrated customer services centre providing consistent customer experience - whether contacting online or by phone, and a focus on key safety aspects such as gas, electrical and a range of other consumer standards and regulatory factors.

Growth

This includes

A self-delivered capital programme over the next four years including delivery of new renewable energy and carbon reduction capital programme and renewable energy programme, the continued growth of our capital projects team and external business focus, growing our workforce and partnership and potential joint ventures for some Facilities Management delivery.